City of Eugene Animal Services
Animal Welfare Program
The program works within the Eugene Police Department. To report animal abuse, neglect or a violation call 541.687.4060 and select between option 1 and 2.
Animal Welfare Officers
The program includes two animal welfare officers who,
- Investigate and prosecute animal abuse, neglect, and abandonment
- Patrol the city for compliance with the dog license and leash ordinances
- Enforce other animal ordinances under Chapter 4 of city code
- Transport dogs found at large, as well as other lost or stray animals that are sick or injured to Greenhill Humane Society and/or Emergency Veterinary Hospital
Oregon law requires a dog to be licensed within the jurisdiction the owner resides. If you live inside the city limits of Eugene and own a dog that is 6 months old or has permanent canine teeth, whichever event occurs first, it is required they receive a rabies vaccination and be licensed with our program.
As of May 31, 2018, a new law went into effect prohibiting unlicensed dogs within the Downtown Core. Visit the Downtown Dog Licensing Zone page for more information.
Frequently Asked Questions (FAQs)
For more information watch the following video and read the questions and answers below.
- What is the cities ordinance for barking dogs?
Under 4.430 of Eugene Code, Continuous Annoyance. Permitting any animal to cause annoyance, alarm or disturbance for more than 15 continuous minutes at any time of the day or night, be it repeated barking, whining, screeching, howling, braying or other like sounds which can be heard beyond the boundary of the owner's property.
We encourage neighbors to resolve the matter between themselves if safe to do so. If that does not resolve the issue people can report the noise to the Animal Services line at 541.687.4060. In order for our office to follow up we must have an address, not just a description of the house or apartment.
If it is the first complaint for the address or a reasonable time has passed between complaints, our office will send a Good Neighbor letter to the residents. The letter notifies the resident a complaint was made and provides them information on the ordinance, fines they could be issued in the future, and resources to help address the barking. If you are a tenant at an apartment complex we encourage you to report it to property management, as they typically have noise addressed in the lease and may be able to resolve the matter more quickly.
Please note that Continuous Annoyances are followed up on as time allows. In order for enforcement action to be taken, our office will need a signed complaint by a witness to the noise. We cannot take enforcement from an anonymous complaint. If a letter has been sent and the issue continues we recommend a complainant have a 15 minute video recording of the noise.
- How to live with cats in your neighborhood
There is a large stray and feral cat population throughout Lane County. Eugene Animal Services responds to calls for service regarding free roaming cats who are very sick or injured. Additionally, we partner with Greenhill Humane Society to help stabilize the current population and stop the reproduction of future cats, through the Cat Program and Trap Neuter Return.
Trap Neuter Return (TNR). This nationally recognized model has been shown to be the most effective, humane and collaborative way for communities to coexist with cats. Cats are humanely trapped, sterilized, ear-tipped (the universal sign that a cat is a part of a TNR program) and then returned to the same area. Greenhill Humane Society’s TNR program is offered free to any feral, stray or free-roaming cat in Lane County. For more information visit this link or call 541.689.1503 press 6 to make an appointment.
It is illegal to trap and relocate unwanted cats, nor does it solve the problem. Not only is it cruel, it only creates opportunity for other cats from the area to appear, creating a viscous cycle also know as the "vacuum effect". The TNR model stabilizes current cat colonies and prevents them from reproducing. It is also known to lessen or stop nuisance behavior such as spraying or aggression towards other animals.
Tips on living with cats in your neighborhood
Put out fragrances that deter cats. Scatter fresh orange or lemon peels, wet coffee gourds or metal pans filled with vinegar to deter cats. Talk to your lawn and garden store about other humane options to deter unwanted animals from your yard.
Get a Cat Scat Mat. A non chemical cat deterrent consisting of plastic mats that are cut into smaller pieces and pressed into the soil. The mats are flexible plastic spikes that are harmless to cats and other animals but discourage digging.
Get motion-activated sprinklers.
Keep trash secure with a tight lid. Exposed trash will attract cats, as well as wildlife. Also, do not leave food outside for your pets, it will attract cats and wildlife.
Block gaps in the foundation of your home, sheds and any outbuilding.
Talk to your neighbors. You may determine the cat is a pet and talk to their owner about the issues you’re having.
For more information on feral cats and the effectiveness of the Trap Neuter Return model, visit the Feral Cat Coalition of Oregon.
- What can I do about injured or nuisance wildlife?
Eugene Animal Services does not handle wildlife.
If you are dealing with a nuisance wildlife issue please refer to the Oregon Department of Fish and Wildlife. Oregon has laws surrounding trapping, relocating, and destroying wildlife. The link offers information on living with wildlife, as well as resources on wildlife control operators in the area.
Animal Services Program
300 Country Club Road
Eugene, OR 97401
If you are filing a complaint or have an animal-related emergency, please contact us by phone. We do not monitor email or social channels 24/7.
Dog licensing questions