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A claim is a request  for coverage or reimbursement for a loss incurred. The City of Eugene provides coverage for: 

  • Liability Claims, related to injury or damage to third parties occurring from City operations 
  • Workers' Compensation Claims for employees who have been injured on the job
  • Unemployment Claims, for eligible individuals previously employed by City of Eugene
  1. Liability Claims
  2. Workers' Compensation
  3. Unemployment

Liability Claims

The City of Eugene administers a Liability program to insure damages that may occur as a result of City operations. The City is self-insured and purchases supplemental insurance for excess liability.

Filing a Claim

  • To request a claim form, contact the Claims Team by phone or e-mail.
  • Claims delivered in person or by mail will be recorded on the date received by the Employee Resource Center. Claims faxed or e-mailed and received before the close of the business day will be recorded as received on that date. All claims delivered after business hours (5 p.m.) will be recorded as received on the next business day. 

Filing a general liability claim with the City of Eugene is a simple process of filling out a form and submitting it with supporting documentation. 


As a self-insured public body, the City of Eugene can only pay those claims for which we are legally liable. This means, in order to be considered responsible for damages, the City must be proven to have been negligent.


The Oregon Tort Claims Act generally exempts the City from liability resulting from the performance or non-performance of discretionary functions. For example, inspection and maintenance of City vegetation and roads is limited due to lack of available funding and is discretionary in nature. Reports of hazards and calls for service are handled on a priority basis.  Follow these links for more information:


Sidewalks & Street Trees


When a claim is filed with the City, a Claims Analyst will conduct an investigation into the facts of the claim. If the claim asserts the City was negligent in its duties to perform maintenance, the Analyst will look for reports made to the City for maintenance and if the needed maintenance was added to the City’s work order list. If procedure was followed, the City would not be found negligent. If no reports had been made to the City of the need for maintenance, then the City would also not be found negligent.


Most investigations take between 30-90 days for a determination. Claimants should not expect payment of claims prior to the completion of the investigation. For an investigation to begin, a completed claim form must be submitted. Supporting documentation could include photographs of the damage and invoices/receipts for repairs.


If you have questions on completing your claim form or the claims process, please reach out to the Enterprise Risk Management team at or call 541-682-5061.