Accessibility

Terminal Accessibility and Accommodations


ADA Assistance

 For wheelchair service to/from the security checkpoint, or the boarding gate/aircraft, please arrange these services through your airline in advance of your flight. Air carriers are required, on request, to provide wheelchair service from the curb to the airplane on departure, and from the airplane back out to the curb upon arrival. However, carriers are not required to station employees at the curb to await the arrival of passengers required this assistance. If requested, after  a flight arrives the carrier must also assist in claiming checked luggage before providing assistance to the curb. 


There are wheelchairs available at the airline ticket counters for public use at the airport.


Airline Accommodations

  • Alaska: 1-800-503-0101
  • Allegiant: 1-702-505-8888
  • American: 1-800-433-7300
  • Avelo: 1-316-616-9500
  • Delta: 1-404-209-3434
  • Southwest: 1-800-435-9792
  • United: 1- 800-228-2744

Hearing Loop Technology available.  
EUG currently has hearing loops in place at the ticket and rental car counters.


Visit Hearing Loop page for more info


Women's Lactation Suites

Eugene airport  has two private areas for nursing mothers. The Lactation Suites provide comfortable seating, a charging outlet and are located on the secure side of the terminal. 


Pet Relief Station

A pet relief station is available for passengers that are traveling with their pet. Please visit your airline ticket counter or gate counter to request an escort.


Complaint Process

If you have a complaint or concern alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Eugene Airport,  please  submit a complaint online and staff will contact you directly to collect any additional information.


View our ADA and Section 504 Complaint Procedure  here


ADA Coordinators

Primary:  Patricia Newton | 541-682-5430 | Patricia@flyEUG.com

Secondary:  Odette Oppe  | 541-682-5430 | Odette@flyEUG.com


If you need additional reasonable accommodation, please contact the ADA Coordinator.


Contact Us

  1. Eugene Airport


    Ticket Counters

    Open at 3:30 a.m.*

    * Ticket Counter hours vary by airline and are subject to change without notice.


    Terminal Building

    Open 24 hrs

    28801 Douglas Dr.

    Eugene, OR 97402


    Airport Administration

    28855 Lockheed Dr.

    Eugene, OR 97402

    Ph: 541-682-5430

    Email

    Hours

    Monday-Friday, 8 a.m.-5 p.m.

    (excluding holidays)